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Book Chapter

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The ongoing impact of the Internet on library and information services cannot be understated. As with print journalism, the capacity and culture of networked life has transformed every aspect of the library profession, from technical to public services. In the past decade, the open culture and evolving technology of the Internet have created a set of user expectations that have presented libraries – particularly academic libraries – with opportunities to not only change their approach to traditional services, but to embrace new roles.


An earlier, shorter version of this chapter was published as an article in Interface: