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Dissertation

An optometric care flow methodolgy for the military

15 April 1984

Abstract

The purpose of this thesis is to design an optometric clinical system for the military to accommodate the increased needs of the active duty dependents, retirees and their dependents. Many factors were considered that affect the delivery of optometric care in the military. These factors include ancillary personnel, space needs, manpower needs, automated refractors, no shows, appointment system, and a screening program. The methodology to be incorporated is the algorithms in the appointment system, placement of the patient into the proper appointment slot, use of a screening clinic, and clinical flow diagrams for the delivery of optometric care. An increase of 20 to 30 percent in the number of patients seen is projected from the use of the new clinical system. Because few middle grade optometry officers have had any formal management training in running the optometry clinic, or dealing with people a management guideline is included. The management style chosen is participative management. This style of management was chosen because of the type of service delivered by the optometry clinic. Recommendations were made on clinical needs and management training of middle grade optometry officers.


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