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Thesis

Personality of Servers: What Kind of People Wait Tables?

24 July 2009

Abstract

This study investigated personalities of servers in the restaurant industry. Using the Big Five Inventory (BFI), the five dimensions of personality (Neuroticism, Extraversion, Openness, Conscientiousness, and Agreeableness) were measured in 21 servers who participated in the study. Hypotheses regarding dominant personality dimensions, and the relationship between years spent working in the industry and personality were tested. The results showed servers exhibiting high levels of Conscientiousness and Openness, with no support for a relationship between years working as a server and the five personality dimensions. An interpretation of the results is presented. Suggestions for future research are aimed at gaining a precise understanding of the personality of servers in order to maximize productivity, profitability, and minimize employee turnover.


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