To facilitate comfort and understanding of standard clinical procedures and practices, an informative Welcome Letter for new patients was composed for an optometric teaching institution. The letter explained check-in procedure, payment plan, and prescription policies, as well as previewing standard ocular examination and health evaluation techniques. New patients were to receive the welcome letter prior to their examination; then, after the first visit, evaluate whether the information had been helpful. The goal of the letter was to preset the patient for a positive encounter in primary health care by answering expected questions and offering a map for ease of location.
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