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Thesis

Analysis of the Pacific University College of Optometry patient care concern forms

1 May 1985

Abstract

In January of 1982 the Pacific University College of Optometry adopted a patient complaint system. This allowed patients a medium by which to air their greviences, and the entire clinical personnel to see first hand their short comings. Over the past thirty seven months 22,877 patients have filed 266 Patient Care Concern Forms. That is roughly one complaint per every one hundred patients. While not every patient was cognizant of the system, many took advantage of it. The complaints, while very broad, can be broken into four catagories. They are errors in prescribing, errors in dispensing, errors in the realm of contact lenses, and miscellaneous errors.


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