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Patient Informational Survey and Demographics of the Patient Population for the Free Clinic In Vancouver, Washington

1 August 2004


OBJECTIVE: To evaluate and collect information from patients including difficulties they have accessing regular health care along with satisfaction with their medical care at the Free Clinic including ease of access, information received, and medical problems addressed and explained. The second component was to include the patient demographics profile of the patients served by the Free Clinic of Southwest Washington for the years of 2000-2003. STUDY DESIGN: A patient satisfaction and informational survey that was completed at the end of their visit with the providers. These results were tallied, graphed, and analyzed. The patient demographics were a retrospective study. This data was organized and analyzed utilizing the Access database for years 2000-2003. RESULTS: Questionnaires were completed by the patients at the end of their medical visit. These results were tallied at the end of the designated period. The patient demographics were gathered and displayed so that requested donors would have specific details about the patient demographics and evidence of community support so that they may make both donations and awarding grants. CONCLUSION: The mission of the Free Clinic of Southwest Washington is to "provide free, compassionate, quality medical care to children and adults who are otherwise unable to access health care services." The Free Clinic operates on two evenings per week for walk in patient visits and holds monthly immunization clinics, nutrition, and eye exams. Medical providers, nurses, as well as pharmacists work on a voluntary basis. Funding for the Free Clinic services currently comes from private foundations and industry grants and a large portion of the clinic space and supplies are obtained by donations. Patients are asked to help make donations based on what the patient can afford. The Free Clinic does not receive any financial support from the federal, state, or local governments. This data analysis is displayed in an easy to read format for the donors and also looks at if the clinic is addressing the patients' expectations and needs regarding their medical care. Satisfaction measures can also be standardized to better assess and compare important outcomes. Patient satisfaction and patient perceptions of outcomes have become valuable and important components in the assessment of the quality of healthcare. Patients are uniquely able to provide info about their ease or difficulty of obtaining care, the interpersonal dimensions of the patient-physician relationship, the patient's view of the technical quality of care provided, and the patient's functional status and perceived well-being.


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