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Thesis

Implementation of a patient satisfaction survey in the Pacific University Family Vision Center

1 May 1998

Abstract

Patient satisfaction surveys are a key outcome indicator of quality healthcare delivery. One of the goals in optometric educational systems is to teach interns to provide quality healthcare. The purpose of this study was to design, implement and evaluate a patient satisfaction survey in the Pacific University Family Vision Center. The survey would specifically benefit the intern by measuring and providing valuable feedback in regards to the individual intern's efficiency, professionalism, courtesy and communication skills. The card was also designed to be short, straightforward, and easy to fill out. The results showed a 46% return rate, with a majority of the responses indicating a high level of patient satisfaction. Future implementation of the patient satisfaction survey is recommended in the clinics.


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