Skip to main content

A Survey Assessing Patient Satisfaction with Physician Assistant Care at the Maple Street Clinic.

1 August 2004


Abstract: The purpose of the study is to obtain opinions from patients who receive care from the Physician Assistants at the Maple Street Clinic in Forest Grove, Oregon. The Maple Street Clinic is a family practice clinic that currently has two Physician Assistants on staff and since their inception patient satisfaction had not been assessed. An anonymous survey assessing 8 domains were offered to a random sample of 100, English speaking patients who were 18 years of age or older while they waited for their appointment with the Physician Assistants between the months of May and June 2004. The survey used was adapted from The Art of Medicine survey developed by Mekl MD who measured patient satisfaction with Physician Assistants with in the Kaiser Permanente Rocky Mountain Division. The average and the range were calculated for each domain using the Excel program. The data suggest that 73% of patients surveyed were generally satisfied with the care that they received from the Physician Assistants. This was a general trend throughout all the domains and was predicted at the start of the study. It was also predicted that many patients would not know the difference between an MD and a P A and although this trend was not measured many patients asked for or were given literature explaining P A training.


Files are restricted to Pacific University. Sign in to view.